Privacy Policy

1. Introduction

This Privacy Policy ("Policy") applies to all users of tiva88, an online gaming platform operated for the benefit of Indonesian players. This Policy describes our practices concerning the collection, use, disclosure, and protection of personal information in accordance with applicable data protection laws and international privacy standards.

By creating an account on tiva88, accessing our website, or using any of our services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with our data practices as described in this Policy, you should not use tiva88 services.

tiva88 is the data controller responsible for your personal information. We take our responsibility for protecting your privacy seriously and have implemented comprehensive technical and organizational measures to ensure the security and confidentiality of your data.

2. Information We Collect

2.1 Information You Provide Directly

When you register for a tiva88 account, we collect the following personal information that you provide directly:

• Identity Information: Full legal name, date of birth, gender, nationality, and photograph (as part of KYC verification)
• Contact Information: Email address, mobile phone number, residential address, and postal code
• Identity Verification Documents: Government-issued identification such as your Indonesian National Identity Card (KTP), passport, or driver's license, along with proof of address documents (utility bills, bank statements)
• Financial Information: Bank account details, e-wallet account identifiers, payment card information, transaction history, deposit and withdrawal records
• Account Credentials: Username, password (stored in encrypted form), security questions and answers
• Communication Records: Content of messages, emails, live chat transcripts, and other communications between you and tiva88 customer support

2.2 Information Collected Automatically

When you access and use tiva88 services, we automatically collect certain technical and usage information:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (such as IP address and MAC address)
• Usage Data: Pages viewed, features used, time spent on pages, click patterns, games played, bets placed, navigation paths through our website
• Location Data: IP-based geolocation data to verify you are accessing our services from within Indonesia and to comply with geographic restrictions
• Log Files: Server logs including access times, error messages, bandwidth usage, and system performance data
• Cookies and Similar Technologies: Data collected through cookies, web beacons, pixel tags, and similar tracking technologies (see Section 8 for detailed information)

2.3 Information from Third-Party Sources

We may receive information about you from third-party sources including:

• Payment Processors: Transaction confirmation, payment status, and fraud detection signals from banks (BCA, BRI, BNI, Mandiri) and e-wallet providers (OVO, DANA, GoPay)
• Identity Verification Services: Results of identity verification checks, age verification, and anti-fraud screening
• Game Providers: Gameplay data, game outcomes, and technical performance metrics from third-party game suppliers such as Pragmatic Play, Evolution Gaming, and PG Soft
• Marketing Partners: Referral source information if you accessed tiva88 through an affiliate link or promotional campaign

3. How We Use Your Data

tiva88 processes your personal information for the following purposes, each supported by a lawful basis under applicable data protection laws:

3.1 Service Provision and Contract Performance

• Creating and managing your tiva88 account
• Processing deposits, withdrawals, and other financial transactions
• Enabling you to place bets and participate in gaming activities
• Calculating winnings, processing payouts, and maintaining account balances
• Providing customer support and responding to your inquiries
• Administering bonuses, promotions, and loyalty rewards

3.2 Legal and Regulatory Compliance

• Verifying your identity, age, and residential address (KYC compliance)
• Preventing underage gambling and ensuring all users meet the 21+ age requirement
• Detecting and preventing fraud, money laundering, and other illegal activities
• Complying with anti-money laundering (AML) regulations and reporting obligations
• Maintaining records for audit and regulatory inspection purposes
• Responding to legal requests from law enforcement or regulatory authorities

3.3 Security and Platform Integrity

• Monitoring for suspicious activity, collusion, bonus abuse, and terms violations
• Protecting against unauthorized access, hacking, and data breaches
• Detecting and preventing duplicate accounts
• Ensuring fair gameplay and maintaining platform integrity
• Investigating disputes and resolving account-related issues

3.4 Service Improvement and Analytics

• Analyzing usage patterns to improve platform functionality and user experience
• Testing new features and optimizing website performance
• Conducting market research and customer satisfaction surveys
• Generating aggregated, anonymized statistics for business intelligence

3.5 Marketing and Communications

• Sending promotional offers, bonus notifications, and marketing emails (with your consent)
• Providing personalized game recommendations based on your preferences
• Informing you about new features, games, and platform updates
• Sending important account notifications and service announcements

Note: You can opt out of marketing communications at any time by adjusting your account settings or clicking the unsubscribe link in our emails. Transactional and legally required communications cannot be opted out of.

4. Data Sharing and Disclosure

tiva88 does not sell your personal information to third parties. We share your data only in the limited circumstances described below:

4.1 Service Providers and Business Partners

We share necessary personal information with trusted third-party service providers who assist us in operating our platform, including:

• Payment Processors: Banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) process your financial transactions
• Game Providers: Pragmatic Play, Evolution Gaming, PG Soft, Microgaming, NetEnt, and Playtech receive minimal data necessary to deliver game content and verify gameplay integrity
• Identity Verification Services: Third-party KYC providers verify your identity documents and conduct age verification checks
• Hosting and Cloud Services: Infrastructure providers store data in secure, ISO 27001 certified data centers
• Customer Support Tools: Live chat and helpdesk software providers process communication records
• Analytics Services: Platforms that help us analyze website usage (data is anonymized where possible)

All third-party service providers are contractually bound to process your data only for specified purposes, maintain confidentiality, and implement appropriate security measures. We conduct regular audits to ensure compliance with our data protection standards.

4.2 Legal Requirements and Compliance

We may disclose your personal information when required to do so by law or in response to valid legal requests, including:

• Compliance with court orders, subpoenas, or legal processes
• Cooperation with law enforcement investigations
• Reporting to regulatory authorities overseeing online gaming activities
• Protection of tiva88's legal rights and property
• Prevention or investigation of suspected illegal activities, fraud, or threats to public safety

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. You will be notified via email and/or a prominent notice on our website before your data is transferred and becomes subject to a different privacy policy.

4.4 Aggregated and Anonymized Data

We may share aggregated, anonymized data that does not identify individual users with business partners, advertisers, or the public. This data is used for industry analysis, demographic profiling, and marketing purposes. Since this data cannot be traced back to you, it is not considered personal information.

5. Data Security Measures

tiva88 implements industry-leading security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our comprehensive security program includes:

6. Data Retention

tiva88 retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal and regulatory requirements. Our retention practices are as follows:

6.1 Active Account Data

While your account remains active, we retain all personal information necessary to provide services, including your profile, transaction history, gameplay records, and communication logs. This data is essential for account management, customer support, and ongoing compliance obligations.

6.2 Closed Account Data

When you close your account, we will retain certain information for legal and regulatory compliance purposes, including:

• Identity verification records (KYC documents) for a minimum of 5 years as required by anti-money laundering regulations
• Financial transaction records for a minimum of 7 years for tax and audit purposes
• Records related to disputes, investigations, or legal matters until resolution plus applicable statute of limitations period
• Marketing opt-out preferences to ensure we do not contact you after account closure

6.3 Inactive Account Data

Accounts that remain inactive (no login or transaction activity) for more than 24 months may be classified as dormant. We may delete non-essential data from dormant accounts while retaining information required for legal compliance. You will receive email notifications before any data deletion occurs, giving you the opportunity to reactivate your account if desired.

6.4 Data Deletion

Once the retention period expires and we are no longer legally required to retain your data, we will securely delete or anonymize it such that it can no longer be associated with you. Deletion methods include secure overwriting of digital files and physical destruction of backup media.

7. Your Privacy Rights

Under applicable data protection laws, you have the following rights regarding your personal information. tiva88 is committed to facilitating the exercise of these rights:

7.1 Right of Access

You have the right to request confirmation of whether we process your personal data and to obtain a copy of your data. You can access most of your account information directly through your tiva88 account dashboard. For additional data not accessible through your account, you may submit a formal access request to our Data Protection Officer.

7.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete personal information. You can update most information directly in your account settings. For corrections requiring verification (such as name or date of birth changes), please contact customer support with supporting documentation.

7.3 Right to Erasure ("Right to be Forgotten")

You may request deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes collected, you withdraw consent, or you object to processing. However, this right is not absolute – we may be legally required to retain certain information for compliance, accounting, or legal defense purposes.

7.4 Right to Restrict Processing

You can request that we limit the processing of your data in specific situations, such as when you contest the accuracy of the data, the processing is unlawful but you prefer restriction over deletion, or you need the data for legal claims.

7.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another service provider where technically feasible. This right applies to data you provided to us with your consent or for contract performance.

7.6 Right to Object

You may object to processing of your personal data based on legitimate interests or for direct marketing purposes. If you object to marketing, we will immediately cease processing your data for such purposes. For objections based on legitimate interests, we will assess the grounds for objection and cease processing unless we have compelling legitimate grounds that override your interests.

7.7 Right to Withdraw Consent

Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing conducted prior to withdrawal. Note that withdrawal of consent for essential processing (such as KYC verification) may mean we can no longer provide services to you.

7.8 Exercising Your Rights

To exercise any of these rights, please contact us at [email protected] with "Privacy Rights Request" in the subject line. We will respond to verified requests within 30 days. Identity verification may be required to prevent unauthorized disclosure of personal information.

8. Cookies and Tracking Technologies

8.1 What Are Cookies

Cookies are small text files stored on your device when you visit websites. tiva88 uses cookies and similar tracking technologies (web beacons, pixel tags, local storage) to enhance your experience, provide personalized content, and analyze platform usage.

8.2 Types of Cookies We Use

• Essential Cookies: Necessary for basic platform functionality such as account login, session management, and security features. These cannot be disabled without severely affecting your ability to use tiva88.
• Performance Cookies: Collect information about how you use our website, such as pages visited and errors encountered. This helps us improve platform performance.
• Functional Cookies: Remember your preferences (such as language settings, display options) to provide a more personalized experience.
• Targeting/Advertising Cookies: Track your browsing activity to deliver relevant promotional content and measure campaign effectiveness. These are used with your consent and can be managed through cookie settings.

8.3 Managing Cookies

You can control cookie preferences through your browser settings. Most browsers allow you to refuse cookies or delete existing ones. However, disabling essential cookies will impair platform functionality. Disabling performance and functional cookies may result in a less optimal experience. You can manage targeting cookies through our cookie consent banner or account preferences.

9. Third-Party Services and Links

tiva88 integrates with various third-party services to deliver our platform functionality. These services have their own privacy policies governing how they collect and use data:

• Payment Providers: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata, OVO, DANA, GoPay, ShopeePay, and LinkAja process payment information according to their respective privacy policies and banking regulations.
• Game Suppliers: Pragmatic Play, Evolution Gaming, PG Soft, Microgaming, NetEnt, and Playtech may collect gameplay data governed by their privacy policies.
• Social Media: If you interact with our social media accounts (Facebook, Twitter, Instagram), those platforms' privacy policies apply to data collected through those interactions.

Our website may contain links to third-party websites. tiva88 is not responsible for the privacy practices of external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. International Data Transfers

tiva88 primarily serves Indonesian players and stores data in data centers located within or near Indonesia. However, some of our service providers and partners operate internationally, which may result in your data being transferred to, stored, or processed in countries outside Indonesia.

When we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by relevant data protection authorities
• Adequacy decisions recognizing equivalent levels of data protection
• Binding corporate rules for intra-group transfers
• Certification under recognized privacy frameworks

If you have concerns about international data transfers, please contact our Data Protection Officer for more information about the specific safeguards in place.

11. Children's Privacy

tiva88 services are strictly intended for adults aged 21 years and older. We do not knowingly collect personal information from individuals under the age of 21. Our age verification processes are designed to prevent underage access.

If we become aware that we have inadvertently collected personal information from a person under 21 years of age, we will take immediate steps to delete that information from our systems and permanently close the associated account. Parents or guardians who believe their child has provided personal information to tiva88 should contact us immediately at [email protected].

We encourage parents to supervise their children's internet usage and to use parental control software to prevent access to online gambling sites. If you are under 21, you must not attempt to create an account or use tiva88 services under any circumstances.

12. Changes to This Privacy Policy

tiva88 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will notify you through one or more of the following methods:

• Email notification to the address associated with your account
• Prominent notice on the tiva88 website homepage
• In-app notification when you next log in
• Pop-up notification requiring acknowledgment of the updated policy

The "Last Updated" date at the top of this Policy indicates when it was most recently revised. Changes become effective immediately upon posting unless otherwise specified. Your continued use of tiva88 services after changes are posted constitutes acceptance of the modified Privacy Policy.

We recommend reviewing this Privacy Policy periodically to stay informed about how we protect your personal information. Significant changes will be accompanied by a more prominent notice and may require you to re-confirm your consent.

13. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data protection practices, please contact us through the following channels:

General Privacy Inquiries:
Email: [email protected]
Subject Line: "Privacy Inquiry"

Data Protection Officer:
For formal privacy rights requests, data subject access requests, or complaints:
Email: [email protected]
Subject Line: "Data Protection Officer – [Nature of Request]"

Customer Support (24/7):
Live Chat: Available through the tiva88 website
WhatsApp: +62 812 3456 7890

We aim to respond to all privacy-related inquiries within 48 hours and to complete formal data subject rights requests within 30 days of verification. If you are not satisfied with our response to a privacy concern, you have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.