Terms & Conditions

Welcome to tiva88, Indonesia's premier online gaming platform. These Terms & Conditions ("Terms", "Agreement") constitute a legally binding agreement between you ("User", "Player", "you", "your") and tiva88 ("we", "us", "our", "the Platform", "the Service"). By accessing or using the tiva88 website, mobile application, or any related services, you agree to comply with and be bound by these Terms in their entirety.

If you do not agree with any part of these Terms, you must immediately discontinue use of the tiva88 platform and refrain from creating an account or engaging in any gaming activity. Continued use of our services constitutes acceptance of these Terms and any subsequent modifications.

1. Definitions

For the purposes of this Agreement, the following terms shall have the meanings set forth below:

• "Account" means the personal gaming account created by a User to access tiva88 services, identified by a unique username and protected by a password.
• "Bet" or "Wager" means any stake placed by a User on a sporting event, casino game, or other gaming activity offered on the Platform.
• "Bonus" means any promotional credit, free bet, cashback, or other incentive offered by tiva88 to Users, subject to specific terms and wagering requirements.
• "Deposit" means the transfer of funds from a User's bank account or e-wallet to their tiva88 Account balance for the purpose of placing wagers.
• "KYC" (Know Your Customer) means the identity verification process requiring Users to submit identification documents to confirm their identity, age, and residential address.
• "Withdrawal" means the transfer of funds from a User's tiva88 Account balance to their designated bank account or e-wallet.
• "Winning" or "Payout" means the amount credited to a User's Account balance as a result of a successful wager, calculated according to the odds or game rules at the time the bet was placed.

2. Eligibility Requirements

2.1 Age Restriction

You must be at least twenty-one (21) years of age to create an account and use tiva88 services. By registering an account, you represent and warrant that you meet this minimum age requirement. tiva88 reserves the right to request proof of age at any time and may suspend or terminate accounts for Users who cannot provide satisfactory verification of their age. Underage gambling is strictly prohibited.

2.2 Geographic Eligibility

The tiva88 platform is intended for use by residents of Indonesia. You represent and warrant that you are physically located in Indonesia when accessing our services and that you are not accessing the Platform from any jurisdiction where online gambling is prohibited by law. Users are solely responsible for ensuring their use of tiva88 complies with applicable local laws and regulations.

2.3 Legal Capacity

You must have the legal capacity to enter into binding contracts under Indonesian law. You represent that you are not subject to any legal restrictions or incapacities that would prevent you from entering into this Agreement or using our services. If you are registering on behalf of an entity, you represent that you have the authority to bind that entity to these Terms.

2.4 Single Account Policy

Each User is permitted to maintain only one (1) active account with tiva88. Creating multiple accounts, whether under your own name or using false identities, is strictly prohibited and constitutes grounds for immediate account termination and forfeiture of all funds and bonuses. If we detect duplicate accounts, we reserve the right to close all such accounts, void all transactions, and withhold any winnings or bonuses.

3. Account Registration and Security

3.1 Registration Process

To use tiva88 services, you must complete the registration process by providing accurate, current, and complete information including your full legal name, date of birth, residential address, email address, and mobile phone number. You agree to update this information promptly if it changes. Providing false, inaccurate, or misleading information constitutes a breach of these Terms and may result in account suspension or termination.

3.2 Identity Verification (KYC)

tiva88 is required by law and our licensing obligations to verify the identity of all Users. You agree to provide, upon request, valid government-issued identification documents such as your Indonesian National Identity Card (KTP), proof of address (bank statement, utility bill, or government correspondence dated within the last three months), and a selfie photograph holding your identification document. Failure to complete KYC verification within the requested timeframe may result in restrictions on your account, including the inability to withdraw funds.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials (username and password). You agree to immediately notify tiva88 if you become aware of any unauthorized use of your account or any other breach of security. tiva88 will not be liable for any loss or damage arising from your failure to protect your account credentials. You agree not to share your account with any other person or allow others to access your account.

3.4 Account Information Updates

You must ensure that all information in your account profile remains accurate and up-to-date. This includes your contact information, payment details, and any documents submitted for verification purposes. You can update most information through your account settings, but certain changes (such as name or date of birth corrections) may require contacting customer support with supporting documentation.

4. Deposits and Withdrawals

4.1 Deposits

tiva88 accepts deposits via bank transfers from major Indonesian banks including BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, and Bank Permata, as well as e-wallet transfers from OVO, DANA, GoPay, ShopeePay, and LinkAja. The minimum deposit amount is Rp 50,000 (fifty thousand Indonesian Rupiah). Maximum deposit limits may vary by payment method and account verification status. All deposits are processed in Indonesian Rupiah (IDR).

Deposits are typically credited to your account instantly upon confirmation from the payment provider. In rare cases, processing may take up to 24 hours. You agree that all funds deposited into your tiva88 account are your own funds, obtained through legal means, and are not derived from criminal activity or money laundering.

4.2 Withdrawals

You may request a withdrawal of your available account balance at any time, subject to the following conditions: (a) your account must be fully verified through the KYC process; (b) the minimum withdrawal amount is Rp 100,000 (one hundred thousand Indonesian Rupiah); (c) all active bonus wagering requirements must be met before withdrawal; and (d) withdrawals can only be made to bank accounts or e-wallets registered in your name.

Withdrawal requests are processed within 5-15 minutes during business hours (Monday-Friday, 9 AM - 9 PM WIB) for verified accounts in good standing. Requests submitted outside business hours or requiring additional verification may take up to 24 hours. tiva88 reserves the right to request additional documentation before processing large withdrawals or if suspicious activity is detected.

4.3 Transaction Fees

tiva88 does not charge fees for deposits or withdrawals over Rp 100,000. Withdrawals under Rp 100,000 may incur a processing fee of Rp 5,000. Your bank or payment provider may impose their own transaction fees, which are outside our control. Currency conversion fees do not apply as all transactions are conducted in Indonesian Rupiah.

4.4 Anti-Money Laundering

tiva88 maintains strict anti-money laundering (AML) policies in accordance with international standards. Deposited funds must be wagered at least once before withdrawal is permitted. We reserve the right to conduct enhanced due diligence on accounts with high-value transactions or unusual activity patterns. Accounts suspected of being used for money laundering or other illegal activities will be immediately suspended and reported to relevant authorities.

5. Bonuses and Promotions

5.1 Bonus Terms

tiva88 offers various bonuses and promotions to Users, including welcome bonuses, deposit bonuses, cashback offers, and loyalty rewards. All bonuses are subject to specific terms and conditions, which are published on the relevant promotion page and incorporated into this Agreement by reference. It is your responsibility to read and understand the terms of any bonus before claiming it.

5.2 Wagering Requirements

Unless otherwise stated, all bonuses are subject to wagering requirements before associated winnings can be withdrawn. Wagering requirements specify the number of times you must wager the bonus amount (or bonus plus deposit amount) before withdrawal is permitted. For example, a bonus with a 30x wagering requirement means you must place bets totaling 30 times the bonus amount. Different game types contribute differently to wagering requirements: slots typically contribute 100%, live casino games 10%, and sports betting 50%. Full wagering contribution tables are available in each bonus's specific terms.

5.3 Bonus Abuse

Bonus abuse is strictly prohibited and includes, but is not limited to: creating multiple accounts to claim bonuses multiple times; colluding with other users; exploiting software errors or game malfunctions; betting patterns designed to manipulate bonus wagering (such as simultaneous opposite bets); and any other activity deemed by tiva88 to be abusive or fraudulent. Users found engaging in bonus abuse will have all bonuses and associated winnings voided, and their accounts may be permanently closed.

5.4 Promotional Restrictions

Unless otherwise specified, only one active bonus is permitted per account at any time. You cannot combine multiple bonuses. Maximum bet limits apply while a bonus is active (typically Rp 50,000 per bet). Exceeding the maximum bet may result in bonus forfeiture. Bonuses have validity periods (typically 30 days from issuance) and expire if wagering requirements are not met within that timeframe.

6. Gameplay Rules and Fair Play

6.1 Sports Betting

All sports bets are accepted at the odds displayed at the time the bet is confirmed. Once a bet is confirmed, it cannot be modified or cancelled except in cases of obvious error. Settlement of bets is based on official results as determined by the relevant sporting authority. In the event of abandoned, postponed, or cancelled events, specific settlement rules apply as detailed in our Sports Betting Rules document.

6.2 Casino Games

All casino games use certified random number generators (RNG) to ensure fair and unpredictable outcomes. Live dealer games are streamed in real-time from professional studios and operated by licensed providers. Game malfunction voids all affected bets and pays. Return-to-Player (RTP) percentages are theoretical values calculated over millions of game rounds and do not guarantee specific results in any individual session.

6.3 Maximum Winnings

tiva88 reserves the right to impose maximum winning limits on certain games, bets, or account types. Progressive jackpot winnings are subject to the terms of the specific game and provider. In the event of a technical error that results in incorrect game outcomes or payouts, tiva88 reserves the right to void affected bets and correct account balances.

6.4 Collusion and Cheating

Any attempt to gain an unfair advantage through collusion, cheating, manipulation of games, exploitation of software vulnerabilities, or any other fraudulent means is strictly prohibited. This includes but is not limited to: coordinating bets with other users; using automated betting software or bots; exploiting game errors or software bugs; and any form of syndicate or coordinated betting activity. Users found engaging in such activities will have their accounts terminated and funds confiscated.

7. Responsible Gaming

7.1 Self-Exclusion and Limits

tiva88 is committed to promoting responsible gaming. Users can set deposit limits, loss limits, session time limits, and cooling-off periods through their account settings. Self-exclusion options are available for Users who wish to take a break from gaming, ranging from 24 hours to permanent exclusion. To request self-exclusion, please contact our support team. During self-exclusion periods, you will be prevented from accessing your account, and we will not send you any promotional communications.

7.2 Problem Gambling Resources

If you believe you or someone you know may have a gambling problem, please visit our Responsible Gaming page for information on warning signs and access to support resources. We encourage Users experiencing difficulties to reach out to professional counseling services. tiva88 partners with responsible gaming organizations to provide education and support.

7.3 Minor Protection

tiva88 has zero tolerance for underage gambling. We employ age verification procedures and monitor accounts for suspicious activity that may indicate underage access. Parents and guardians are encouraged to use internet filtering software to prevent minors from accessing online gambling sites. Any User found to be under 21 years of age will have their account immediately closed and all funds forfeited.

8. Prohibited Activities

The following activities are strictly prohibited when using tiva88 services:

• Creating multiple accounts or using accounts registered to other persons
• Using the Platform from jurisdictions where online gambling is illegal
• Engaging in money laundering, fraud, or other illegal financial activities
• Using automated software, bots, or scripts to place bets or manipulate gameplay
• Colluding with other users or engaging in syndicate betting
• Exploiting software errors, bugs, or vulnerabilities
• Abusing bonuses or promotional offers
• Providing false or fraudulent documentation during registration or verification
• Using offensive, abusive, or inappropriate language in communication with staff or other users
• Attempting to reverse-engineer, decompile, or hack any aspect of the Platform
• Using VPNs, proxies, or other methods to disguise your location
• Placing bets after the outcome of an event is already known

Violation of any prohibited activity may result in immediate account suspension or termination, forfeiture of funds, and potential legal action.

9. Limitation of Liability

9.1 Service Availability

While tiva88 strives to provide uninterrupted service, we do not guarantee that the Platform will be available at all times or that it will be free from errors or defects. We reserve the right to suspend or modify services for maintenance, updates, or technical issues without prior notice. tiva88 will not be liable for any losses resulting from service interruptions or unavailability.

9.2 Disclaimer of Warranties

The tiva88 platform and all services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that the Platform will meet your requirements or that any errors will be corrected. You use the Platform at your own risk.

9.3 Limitation of Damages

To the fullest extent permitted by law, tiva88 shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to your use of the Platform, even if we have been advised of the possibility of such damages. Our total liability to you for all claims arising from your use of tiva88 services shall not exceed the amount of deposits you made in the twelve (12) months preceding the claim.

9.4 Indemnification

You agree to indemnify, defend, and hold harmless tiva88, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or related to: (a) your violation of these Terms; (b) your use or misuse of the Platform; (c) your violation of any applicable laws or regulations; or (d) your violation of any third-party rights.

10. Account Termination

10.1 Termination by User

You may close your account at any time by contacting customer support. Upon closure, you must withdraw any remaining balance subject to applicable terms. Closure does not relieve you of any obligations accrued prior to termination. Accounts with pending wagering requirements or active bonuses cannot be closed until those requirements are met or forfeited.

10.2 Termination by tiva88

tiva88 reserves the right to suspend or terminate your account at any time, with or without notice, for any reason including but not limited to: violation of these Terms; suspicious or fraudulent activity; failure to complete KYC verification; extended period of inactivity; or if we believe continued access poses a risk to us, other users, or third parties. Upon termination by tiva88, your access to the Platform will be immediately revoked.

10.3 Effects of Termination

Upon account termination, all rights granted to you under these Terms will immediately cease. If your account is terminated for violation of these Terms, we reserve the right to forfeit any remaining balance, bonuses, or pending winnings. Provisions of these Terms that by their nature should survive termination (including limitations of liability, indemnification, and dispute resolution) will continue to apply after termination.

11. Dispute Resolution

11.1 Internal Complaints Procedure

If you have a complaint or dispute regarding your use of tiva88 services, you must first attempt to resolve it by contacting our customer support team at [email protected]. We will make every reasonable effort to resolve your complaint fairly and promptly. Most disputes are resolved within 48-72 hours of the initial complaint.

11.2 Governing Law

These Terms and any disputes arising out of or related to them shall be governed by and construed in accordance with the laws of the jurisdiction where tiva88 is licensed, without regard to conflict of law principles. By using tiva88 services, you consent to the exclusive jurisdiction of the courts in that jurisdiction for resolution of any legal disputes.

11.3 Arbitration

Any dispute that cannot be resolved through our internal complaints procedure may be submitted to binding arbitration in accordance with the arbitration rules of the applicable jurisdiction. The arbitration shall be conducted in English, and the decision of the arbitrator shall be final and binding on both parties.

12. Changes to Terms

tiva88 reserves the right to modify, amend, or update these Terms at any time. Changes will be effective immediately upon posting to the Platform. Material changes will be communicated to Users via email and/or a prominent notice on the website. Your continued use of tiva88 services after changes are posted constitutes acceptance of the modified Terms. We recommend reviewing these Terms periodically to stay informed of any updates.

13. Contact Information

If you have any questions, concerns, or complaints regarding these Terms or tiva88 services, please contact us through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 through the website
• WhatsApp: +62 812 3456 7890

Our customer support team operates 24 hours a day, 7 days a week, and is committed to assisting you with any inquiries or issues. For account-specific matters, please have your username and registered email address ready when contacting us.